Salary: To be discuss
*Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
*Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
*Apply the Kempinski MICE SOP’s from group enquiry to contracting.
*Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
*Create activities to ensure ongoing maintenance of bookings.
*Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
*Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
*Introduction of the Event Manager / Group & Event Coordinator to the client.
*Conduct exit interview with important customer after their event – asking for future business.
*Conduct regular competition checks.
*Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
*Proper maintenance of LOS/CAN and UNC business.
*Minimum of 2 years experience in Sales. Preferably in a 5 star hotels in same position
*Knowledge of hotel business operations
*Fluent English, Good written and verbal communication
*Additional languages is a strong asset
*Previous sales and events / banquets, preferably in Hotel, and positions of leadership and supervision teams
*Ability to Manage Stress situations, always promoting a constructive and positive attitude
*Proficiency in MS Office Software: Excel and Word