Hotel Telephone Operator

Salary: To be discuss
Location:
Dubai
Duties:

*Process all incoming and outgoing calls accurately and courteously
*Ensure smooth internal telecommunication as per Avari Standards
*Accurately record and control wake-up calls
*Assist guestswith international calls and directory queries
*Handle guests requests promptly and report complaints to the Telephone Supervisor
*Aware of local telephone listings and frequently dialed numbers
*Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
*Advise defects on switchboard equipment to Supervisor
*Maintain a clean work environment

Qualifications:
*Bachelor graduate
*2 years proven experience in same field
*Written and verbal communication skills in English
*Able to develop rapport with Colleagues and Management staff
*Ability to work cohesively with co-workers as part of a team
*Ability to focus attention on guest needs, remaining calm and courteous at all times
*Ability to promote positive relations with all hotel guests & patrons
*Able to exercise good judgment with difficult guests
*Under standing and ability to work in a multi-cultural environment

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