Front Desk Agent

Salary: To be discuss
Location: Dubai
*Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
*Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
*Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
*Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
*Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

*Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
*Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
*Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
*Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
*Should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
*Excellent written and verbal English communication skills and knowledge in an additional language
*With strong interpersonal and problem solving abilities are essentials.
*Computer literate and previous experiences with Opera are an advantage.