*Ensure all branch functions are carried out in accordance with laid down procedures & policies in the bank manuals and SOPs.
*Providing a responsible and accurate telling service experience to customers by maintaining and applying up to the knowledge of banking policies, practices and procedures.
*To create a working environment, where customer can get best attention and service.
*Manage overall activities pertaining to Ops dept
*Process / authorize the transactions, deposit, Withdrawals.
*Monitors customers service standards against standards set by center, take corrective action in case of failure.
*Implement & monitor customer service delivery standards and ensure the branch provides error free and quality customer service.
*Manage customer complaints through effective customer complaints resolutions process.
*Must have UAE Driver’s License and vehicle
*Can do: check in and check out guest, collect sd and payments, knowledgeable in Dubai places, inform and remind guest of the rules, people person
*Proven experience in same field or position
*Bachelor graduate in related course
*Computer knowledge is must
*Excellent communication skills