Salary To be discuss
*To undertake front of house duties, including meeting, greeting and attending to the
needs of guests, to ensure a superb customer service experience.
*To build a good rapport with all guests and resolve any complaints/issues quickly to
maintain high quality customer service.
*To deal with guest requests to ensure a comfortable and pleasant stay.
*To assist in dealing with customer complaints in an effective and courteous manner,
providing or seeking solutions as quickly as possible.
*To be responsible for accurate and efficient accounts and guest billing processes.
*To assist in keeping the hotel reception area clean and tidy at all times.
*To undertake general office duties, including correspondence, emails, filing and
switchboard, to ensure the smooth running of the reception area.
*Previous customer service experience
*Previous experience in hospitality
*High standards of dress and presentation
*Ability to remain calm during difficult situations or in a very busy environment
*The ability to work unsupervised
*Excellent interpersonal skills, including a pleasant telephone manner
*Good administrative skills and the ability to use email and booking systems