IT Helpdesk Specialist

Salary: To be discuss
Location: Dubai
Duties:
*Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
*Walk customer through problem-solving process
*Follow up with customers to ensure issue has been resolved
*Supports operation of help desk and serves as focal point for customer concerns
*Identifies, researches, and resolves technical problems for end users on a variety of issues
*Responds to telephone calls, email and personnel requests for technical support from local and remote customers

Qualifications:
*At least 1-3 years of experience providing level 1 or above help desk support in IT operations
*Excellent communication skills
*Experience assisting customers  on phone and live chat, email, social media and web form submissions
*Proven analytical and problem-solving abilities
*Ability to effectively prioritize and execute tasks in a high-pressure
environment
*Exceptional customer service orientation

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