Salary: To be discuss
Sales & Service
*Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
*Consistently meet individual sales goals while exhibiting the Burberry Behaviours
*Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
*Demonstrate superior interpersonal and communication talent
*Build customer loyalty through active client development and follow-through
*Maintain an up-to-date and detailed client book
*Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
*Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
*Maintain selling floor by ensuring the following:
*Understand and execute monthly floorsets
*Placing and/or hanging back items as you work
*Replenishing merchandise after selling
*Folding and placing merchandise on the correct hanger, tissue paper, etc.
*Place tickets inside the item and not visible to the customer.
Floor Presence & Maintenance
*Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
*End of shift/day: Ensure selling floor is replenished and ready for the next day
*Be active and busy on the floor at all day
*Ensure to place and/or hang back items as you work and replenish merchandise after selling
*Ensure clean up and maintenance of fitting rooms
Back of The House Support
*Assist in the mark down process
*Assist in the bi-annual inventory process
*Participation and achievement of pre-sale goals
*Participate in store contests
*Assist in stock room maintenance and keep it organized
*Responsible for stock pulled; all stock must be put away in orderly fashion
*Willing to work in and promote a team oriented environment.
*Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
*Consistently show a positive attitude & take responsibility for own actions.
*Must be results driven and flexible to change
*Relevant interest in Fashion / Design.
*Advanced knowledge of POS and store systems.
*A minimum of 1 year on sales, preferably in a luxury retail environment.
*Proven experience in driving sales and meeting sales targets.
*Excellent customer service level.
*Strong clienteling background.