Salary: To be discussed
The primary focus of the role is to ensure DDF “World Class” Customer Service Standards are implemented to maximize sales and ensure individual sales budget is achieved on a daily basis.
*Adhere to all DDF “World Class” Customer Service Standards such as approaching and assisting customers in a warm and friendly manner.
*Ensure awareness and achievement of the daily individual sales budget.
*Recommend and sell products based on the identified needs of the customers.
*Process payment through Electronic Cash Register (ECR) machine.
*Ensure proper merchandising of products as specified in the planogram.
*Ensure that the shop (including substores) is clean and tidy at all times.
*Check product expiry dates and rotate stocks regularly for perishable items on the Shopfloor and in the back-up.
*Replenish sold items.
*Monitor movement of stocks and process stock requisition as and when required.
*Receive deliveries and arrange products on the shelf ensuring that the products are placed on their correct location in the back up.
*Sell and handle alcohol.
*Work on shifts including night shifts.
*Work in different locations within the Dubai Duty Free airport operations.
*Wear corporate uniform.
*Knowledge of principles and methods for showing, promoting, and selling products or services.
*Knowledge of principles and processes for providing customer and personal services.This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
*Knowledge of cultural differences to enable a smooth and effective work environment.
*Good communication skills in written and spoken English.
*Active listening, service orientation and multi-tasking skills.
*Ability to use basic calculation quickly and accurately.
*Problem solving, oral comprehension & expression abilities.
*Secondary School Education or its equivalent, with preference to graduate.
*With sales & customer service related experience preferably in a retail environment.
As part of the application process, applicants will be required to attach the following:
2. Passport-size photograph