Guest Relations Officer (Guest Attendant)-KHAMAS hospitality

Salary: To be discussed
Location: Dubai
Duties/Description:
*Welcomes and greet guests as soon as they arrive with due care and attention and escort them to the reception.
*To provide an efficient and friendly check-in & Check out.
*Offer welcome drinks upon arrival and check guest stay feed back upon departure
*To handle guest requests ensuring that all matters are dealt with efficiently and promptly,
*Handles any guest complaints and/or remarks; provides a response as soon as possible.
*Conveys the hotel image
*Daily courtesy call to be made for in house guest and conduct a guest survey as per the programme stipulated in policy.
*Ensure that all guest comments both negative and positive are noted and communicated to respective department for action.
*Checking the VIP arrival , in-house guest and  departures of the day and follow up for any special requirements.
*To be fully aware of hotel room rates, availability, promotions, services and facilities. hotel’s selling status, specific daily functions and events as detailed.

*Handles phone calls, guest requests, provide guests with details on local information.
*Ensure that the correct amenities are placed in the room as per the guest amenities programme..
Inform all relevant departments regarding special guest requests
*Ensures that all guest documentation is up-to-date and available
*Co-ordinates with housekeeping the room status for VIP arrival and  Special requests.
*Registers and assigns rooms for VIP guest and escort them to his/her room.
*Ensures that Guest Relation are well presented and well groomed and should be located in the main lobby at all times commensurate with front line duties. (uniforms, personal hygiene etc)
Qualifications:
*We are looking for a dynamic Guest Relation Officer.
*The right candidate must possess excellent communication and organizational skills as well as strong decision making.
*She is highly responsible and reliable with exceptional attention to details.
*She is able to work effectively in a team environment and take initiatives and can handle multiple complex projects with a focus on results.

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