Salary: To be discussed
*Welcomes and greet guests as soon as they arrive with due care and attention and escort them to the reception.
*To provide an efficient and friendly check-in & Check out.
*Offer welcome drinks upon arrival and check guest stay feed back upon departure
*To handle guest requests ensuring that all matters are dealt with efficiently and promptly,
*Handles any guest complaints and/or remarks; provides a response as soon as possible.
*Conveys the hotel image
*Daily courtesy call to be made for in house guest and conduct a guest survey as per the programme stipulated in policy.
*Ensure that all guest comments both negative and positive are noted and communicated to respective department for action.
*Checking the VIP arrival , in-house guest and departures of the day and follow up for any special requirements.
*To be fully aware of hotel room rates, availability, promotions, services and facilities. hotel’s selling status, specific daily functions and events as detailed.
*Handles phone calls, guest requests, provide guests with details on local information.
*Ensure that the correct amenities are placed in the room as per the guest amenities programme..
Inform all relevant departments regarding special guest requests
*Ensures that all guest documentation is up-to-date and available
*Co-ordinates with housekeeping the room status for VIP arrival and Special requests.
*Registers and assigns rooms for VIP guest and escort them to his/her room.
*Ensures that Guest Relation are well presented and well groomed and should be located in the main lobby at all times commensurate with front line duties. (uniforms, personal hygiene etc)
*We are looking for a dynamic Guest Relation Officer.
*The right candidate must possess excellent communication and organizational skills as well as strong decision making.
*She is highly responsible and reliable with exceptional attention to details.
*She is able to work effectively in a team environment and take initiatives and can handle multiple complex projects with a focus on results.