Salary: To be discussed
*Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
*Book and confirm appointments via phone , email and social media channel
*Process transactions (cash and credit cards) and issue receipts
*Offer beverages and chat with clients who are in the waiting area
*Welcome walk-ins, answer questions about services and schedule appointments based on availability
*Inform clients about new services and discounts
*Handling the social media channel
*Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
*Update client records with contact and billing details, appointments and services offered
*Manage our call center
*Maintain a tidy reception area
*Order business cards, brochures and stationery as needed.
*Oversee health, safety and hygiene in the locations at all times
*Proven work experience as a Spa Receptionist, Front Desk Representative or similar role.
*Strong planning, customer service, organizational and analytical skills
*Ability to motivate others through leadership and creativity
*Hands-on experience with office equipment, like printers .
*Familiarity with processing transactions
*Excellent communication abilities (verbal, phone and email) with a customer service attitude
*Solid organization and record-keeping skills
*An ability to remain calm under stressful circumstances
*Salon or Spa: 2 years (Required)
*Customer Service: 2 years (Preferred)