Contact Center Agent – InstaShop

Salary: To be discussed
Location: Dubai
Date Posted: April 4 2020
Duties/Description:
*To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partner
*Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
*To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
*To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
*To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
*To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
*To provide support for the team on daily subtasks & projects as to identify your next area of growth.

Qualifications:
*Structured thinking & organizational skills
*Be responsible & efficient
*Self-motivated with demonstrated flexibility & adaptability in intense situations
*Strong oral, written & verbal communication skills in English
*Commercial awareness
*Early graduate with a Business background
*Basic knowledge of relevant IT systems

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