Service Desk Consultant

Salary: AED5000-8000
Location: Dubai
Date posted: Aug 12 2020
Duties/Description:
*First line of support for customer Call center and customer Employees.
*Responding to client support queries.
*Providing support over the phone,
*Diagnosing issues software
*Talking clients through basic problem-solving processes.
*Following up with clients.
*Completing support tickets.
*Providing an interface to users for other Managed Services activities such as:
*Incident management

*Problem management
*Configuration management
*Change management
*Release management
*Service-level management
*Availability management
*Capacity management
*IT service continuity management
*Security management
Qualifications:
*Higher education (IT domain) or relevant experience
*Knowledge of the basics of the relational databases
*Knowledge of the basics of the programming (any language)

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